Customer expectations are evolving at an extremely fast rate. For insurance carriers, claims is the ultimate moment of truth and delivering seamless claims is no longer negotiable.

Insurance customers are no longer willing to sit and wait 18 months for a new capability to be deployed. Those that cannot provide bespoke, seamless claims experience now will surely fall behind and never recover.

This is why Connected Claims USA is your one stop shop for claims transformation, and the only place bringing together 700 senior claims executives to set the bar for the future of claims. Discover the strategies to deliver an unforgettable customer experience, no matter the channel or the complexity of the claim.

Walk Away with Practical Strategies for Transformation Across Your Claims Operation, Including:

  • Drive Unprecedented Business Efficiencies: explore the technologies and strategies that are optimizing claims and delivering greater accuracy and effectiveness, including damage assessment and repair estimates
  • Deliver Exceptional Customer Experiences – No Matter the Channel or the Complexity of the Claim: synchronize channels, leveraging connected technologies for personalized, transparent and seamless claims experience

  • Accelerate Transformation with #ClaimsTech: from AI and machine learning to drones and IoT, discover the technologies transforming claims, including what to prioritize and and how to overcome implementation challenges

  • Prepare for the Next Frontier of Claims: explore the future of claims reduction and risk prevention in the Connected World, and uncover strategies to incorporate real-time data and provide the valuable services that ensure a carrier's sustainable competitive advantage

Opening Keynote Announcement:

5 Reasons you Cannot Miss Connected Claims 2019
  1. The World’s Largest Gathering for Claims Executives: Join 1000 peers and colleagues to build your network, benchmark, debate and learn from the best minds in the industry

  2. Chief Claims Officers’ Keynotes: This is your chance to hear from and network with industry heavyweights Sean Burgess (Chief Claims Officer, USAA), Ken Rosen (EVP, Chief Claims Officer, Allstate) and Ian Thompson (Global Chief Claims Officer, Zurich)

  3. Exclusive #ClaimsTech Workshops: Discover how to ace technology implementation with cases studies on AI, IoT, image analytics and more, presented by both carriers and solution providers

  4. Get the Big Picture, and the Detail: With round table discussions organized into the different insurance lines, explore the specific strategies for process optimization, improved customer experience and innovative tech all under one roof

  5. C-Suite Boardroom Strategy Session – Invitation Only: Get the blue print for business transformation, and make change a habit by using behavioural design to develop human potential to drive cultural shifts

60+ Chief Claims Officers, Insurance Leaders and Innovators Take the Stage:

Get sent full details about Connected Claims USA, including:

  • What You’ll Learn from Cutting Edge Industry Case Studies: Uncover the key issues and opportunities for your organization to be transformed, from more accurate risk management, efficient claims processing and a superior customer experience – all covered throughout the agenda

  • Who You’ll Meet Among 700+ Executive Attendees: Discover the senior leaders who will be joining the ONLY event to provide strategic, implementable tools to design a future plan for success

  • How To Do Business Onsite: Get a sneak preview of the awesome networking activities from roundtables, workshops and drinks parties!

Over 300 senior claims executives have already secured their place, including:

  • Assistant Vice President Claims, GEICO
  • Chief Claims Officer, Ameriprise Auto & Home Insurance
  • Senior Vice President, Head of Claims, American Modern Insurance
  • Vice President, Strategy and Optimization, The Hartford
  • Vice President, Claims Service Development, Chubb Insurance
  • Vice President Claims Shared Services, Travelers
  • Senior Vice President and Chief Legal Officer, The Wawanesa Mutual Insurance
  • Vice President Claims, MetLife Auto & Home
  • Plus many, many more

Enter your details on the right to keep up to date with all conference developments.

Kind regards,


Insurance Nexus is part of FC Business Intelligence Ltd. FC Business Intelligence Ltd is a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK

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Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, we provide the industry with a platform to network, discuss, learn and shape the future of the insurance industry.

Mariana Dumont
Head of New Markets
Insurance Nexus
T: +44 (0) 207 422 4369
T: 1 800 814 3459 ext 4369

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