Connected Customer Experience 2020 Download the report NOW!
Improved customer experience is the ultimate goal for insurers when developing a connected insurance strategy. Digitalisation of customer interaction leads to faster growth, greater profit and improved customer retention, but it can only be achieved with the right strategies.

In an age where customers expect convenience and increased competition from all angles, it is not enough to rely on loyalty or brand recognition anymore. Our Connected Customer Experience 2020 report features exclusive case studies from leading carriers and survey responses from over 1,200 executives. Download now to ensure your digital strategy is up to speed.

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Take Your Digital Innovation Strategy to the Next Level

  • Understand and interpret changing customer expectations: As competition from both challenger brands and other sectors increases, leverage the necessary tools to satisfy and even exceed rising customer demands
  • Utilize non-traditional modes of communication: Deploy SMS, chatbots and mobile apps as more than means of improving customer communication, but as powerful new sources of data
  • Maintain the human touch: Maximize the expertise of your workforce with the appropriate tools and the case studies proving their success
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Keep Up to Date with Fresh Insight for the Insurance Community

We asked our contributors to be open and candid about the industry they work in, the technologies impacting their job and the partnerships that are making and breaking the sector.
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An Exceptional Cross Section of Industry Leaders Contributing to Provide Context

  • Shannon Lewandowski, Innovation and Digital Team – IoT, American Modern
  • Lorenzo Morganti, Big Data/AI Senior Project Lead, AXA
  • Glen Clarke, Head of Transformational Propositions, Allianz
  • Eugene Y. Wen, Vice President, Group Advanced Analytics, Manulife
  • Amrish Singh, Vice President of Product, Enterprise, Metromile
  • Allison Whittington, Head of Housing, Zurich Municipal
And many more…
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Hear From Survey Participants You Can Trust
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